Frequently Asked Questions
Services
What services do you provide?
Design and Build Service:
We specialize in custom design-and-build projects. When you’re interested in exploring a custom design of your own, please contact me, send a request for quotation and send through a picture and description of what you have in mind. I can provide a no-obligation quotation to design and build something similar.
Project Management Services:
We also provide professional project management services. This includes managing small to large scale projects, coordinating contractors and suppliers, overseeing timelines and budgets, and ensuring smooth, high‑quality project delivery from concept to completion.
Products
Are your products made in New Zealand?
Yes, all our products are handcrafted and manufactured in New Zealand using quality materials.
What materials do you use?
We use premium, durable materials designed to withstand New Zealand's outdoor conditions.
Orders & Customization
Can I customize my order?
Yes, we offer customization options for many of our products. Contact us to discuss your requirements.
How long does delivery take?
Delivery times vary depending on your location and product availability. We'll provide an estimated timeframe when you place your order, but it could be as little as 3 days up to four weeks depending on our order book.
Design
What is your design process?
We begin with a consultation to understand your ideas, preferences, budget, and timeline. From there, if needed, we develop a CAD concept design for your review and approval. Once the design is confirmed, we provide a formal no-obligation quotation. After the quotation is accepted, we move into construction, followed by delivery and on‑site assembly.
Delivery & Installation
Do you deliver nationwide?
Yes, we deliver throughout New Zealand.
Do you offer installation services?
Yes, we offer professional installation and assembly for all our products.
Where are you based?
We are based in Rolleston, Canterbury and service all of New Zealand.
Warranty
Do your products come with a warranty?
Yes, all our products are covered by our warranty. For full details on warranty coverage, terms, and conditions, please refer to our policies.
What does the warranty cover?
Our warranty covers manufacturing defects and workmanship issues. Please see our policies for complete warranty information and exclusions.